What You’ll Do
We are seeking a full time XR Coordinator to work on-site at our clients offices in Fremont, US. As one of the World’s leading tech companies, our client is well known for being a fast paced working environment that adopts an innovative, dynamic and social culture. The XR Coordinator is the initial point of contact for the XR services onsite. This person will be responsible for triaging incoming projects via smartsheets and our internal tasks system, maintaining XR team’s calendars & scheduling the relevant technical support required for XR bookings.
The XR Coordinator is also responsible for educating the client of the services the team provides & communicating service updates. An understanding of XR Technology and VR would be preferred, and coordination experience essential. Some flexible working hours may also be required to support the global team.
Who We Are
A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a range of creative solutions to help our customers create and deliver awe -inspiring digital experiences. To support this we have teams working across 4 key areas of the business; Virtual/Hybrid Event, Video Production, Studio Builds, and a Talent division that offers a fully Managed Service for permanent & freelance staffing across the AV, Events & Production industries.
- Assess each service request received via the internal tasks booking system and respond accordingly updating the events calendar where necessary.
- Use the internal tools to filter through new service requests, updates and cancellations.
- Ensure all project requests are responded to within the correct time period as per the service SLAs.
- Populate all newly created requests on the shared XR teams calendars in Outlook and communicate any changes or late project requests in a timely manner.
- Follow up with internal clients for specific information on their requests & when necessary arrange for a pre production meeting with all relevant parties involved.
- Follow up with team members to communicate specific aspects of the projects assigned.
- Work closely with the XR lead technicians to ensure that a balanced workload is triaged among staff, and notify them of high priority tasks.
- Attend meetings and ensure notes are populated and shared in the teams workplace groups and chats.
- Manage client expectations and effectively communicate the XR team’s level of support & services that are offered.
- Work with “flex labor” vendors to meet project and customer expectations and needs.
- Educate and coach clients on general XR capabilities across supported spaces in the region.
- Maintain departmental workflow procedures and standard operating procedures, including all administrative responsibilities associated with triage and service requests.
- Use initiative to further develop and enhance service offerings and build client relationships.
- Maintains communication with Service Delivery Manager, XFN stakeholders and other verticals when and where necessary.
- Provide additional Coordinator support/backfill when requested.
What You’ll Need
- 2 + years of experience in a project coordination role
- An understanding of XR Technology and VR would be preferred.
- A knowledge of Smartsheets would be an asset.
- Exceptional professionalism and customer-service skills.
- The desire and ability to have an impactful conversation with users about their support needs and requirements.
- Excellent task management, verbal & written communication skills, combined with relentless follow-up.
- Enjoy working in a team-oriented environment, highly motivated and communicative.
- Independent critical and creative thinking.
- Bold problem solving.
- Extremely attentive to detail and organized.
- Must be comfortable working in a fast-paced and demanding environment.
Life at Dreamtek
At Dreamtek, we embrace diversity in all of its forms to help create an all inclusive environment. The culture of our business is integral to how we operate and we feel this is the foundation to support greater innovation and creativity for not only Dreamtek but also all of our Clients. We also feel strongly that this creates a warm and welcoming environment where you’ll work alongside teams that share many of the same values. This doesn’t just drive us, it defines us.
As an equal opportunities employer, all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
We are One. We are Dreamtek.